Core Pro Features
- Advanced Brand Customisation:
- Custom Bot Icons: Upload a unique avatar or select a premium design.
- Advanced Colour Customisation: Use a live preview to precisely match the chat widget to your website’s brand identity.
- Quick Action Buttons: Configure custom buttons to guide users toward common requests and improve user experience.
- In-depth Analytics & Insights:
- Conversation Analytics: Access a detailed dashboard with conversation history and engagement metrics to understand user behaviour.
- Visitor Tracking: Monitor active visitors, their location, and device information to provide personalised, contextual support.
- Data Export: Export conversation history and analytics to a CSV file for deeper analysis.
- Seamless Integration & Automation:
- Bundled n8n Workflow: A complimentary n8n workflow JSON file is included, simplifying the connection of your AI agents to external services and internal tools (requires your own n8n setup).
Implementation & Requirements
This plugin requires WordPress 5.0+ and PHP 7.4+. It connects securely to your external AI agent workflow via webhooks.
Optional Add-On – Forerunner AI Voice Agent: Real-Time Voice for Next-Level Engagement
The Forerunner AI Voice Agent is a premium add-on that enables real-time, natural voice conversations with your AI assistant using the OpenAI API. This feature leverages the latest advancements in real-time communication to offer a truly intuitive and human-like user experience.
Key Technical and User Benefits:
- Optimised for Real-Time: The add-on is built on WebRTC (Web Real-Time Communication), a standard protocol that ensures ultra-low latency for seamless, natural conversations without lag.
- Powered by OpenAI’s API: This add-on connects directly to the OpenAI API, enabling you to use the most advanced voice models for both speech-to-text (STT) and text-to-speech (TTS) functionalities including the new GPT Realtime models.
- Voice Customisation: Take advantage of the customisation options within the OpenAI API to define the voice, tone, and speaking style of your AI assistant. You can create a distinct and on-brand persona that aligns with your business’s voice.
- Future-Proofed: While the initial release is compatible with OpenAI, the system’s modular core and MCP (Model Context Protocol) support are designed for future integrations with other major voice providers.
This add-on is ideal for businesses that want to provide an accessible, fast, and engaging conversational experience that stands out from a standard text chat.
Why Choose Forerunner Pro?
The Pro version transforms your basic live chat into a robust customer engagement platform. It provides the tools necessary to analyse user behaviour, refine your support strategy, and create an on-brand experience, all while maintaining the core efficiency of AI-powered automation.
IMPORTANT:
While this plugin provides the robust framework for an intelligent live chat, bespoke AI chat workflow development is required. Your AI’s capabilities depend on a workflow you set up on an automation platform with webhook support, such as n8n, Make, or Zapier.
To get you started, we provide a simple initial n8n workflow and we will include this in JSON format. You can import this into your own n8n instance, paste the webhook into the plugin settings, and begin your journey into AI automation.
We provide a free simple initial n8n workflow downloadable on purchase in JSON for you to copy into your n8n workflow where you can then paste the webhook into the plugin settings to get started.
Our Custom Workflow Service: If you require a custom workflow tailored to your business, we offer a dedicated service to build and manage it for you. This plugin will also function as a general live chat bot with agent support, so you can transition to AI when you are ready. Contact us to discuss your specific needs.
