AI is rapidly transforming how businesses operate, and customer service is at the forefront of this revolution. We’re thrilled to announce the launch of our new AI Chatbot for WordPress with more platforms in the works, a powerful tool designed to elevate your customer engagement, streamline operations, and ultimately drive growth, both here in the UK and across the globe.
Try out our Forerunner™ AI Live Chat on our own website, you will notice you can request real time SEO data for clients, if you aren’t a client you can get some performance metrics, still in real time. Each response is unique, we let the LLM manage the chat and it has unique access to all the tools we provide it with to complete it’s task. The AI Agent has sub agents which can go and book a zoom with us, provide reports, email us with support queries and so much more.
The unique aspect of this is that the LLM is managing this and we haven’t programmed every possible outcome or provided phrases and introductions which are always the same, this is like when you talk to Gemini or ChatGPT for example, no two responses will be the same, but it will aim to help with the tools it has access to.
Introducing the Forerunner® AI Live Chat WordPress Plugin: Beyond the Basics
This isn’t just another chatbot. The Forerunner® AI Live Chat WordPress Plugin is a sophisticated, hybrid support solution that combines the leading AI automation with crucial human agent escalation. It’s built to empower your business with intelligent customer interactions, offering a seamless blend of efficiency and personalised service.
The Power of AI Tool Calling: A Game Changer for Automation
What truly sets Forerunner™ AI Live Chat apart is its emphasis on AI tool calling. This is where real automation happens. Imagine an AI agent that can:
- Pull real-time data: Check stock levels, track orders, or retrieve customer information directly from your CRM.
- Manage email interactions: Initiate email follow-ups or send automated confirmations.
- Efficiently book appointments: Integrate with your scheduling software to allow customers to book directly through the chat.
- Resolve diverse support requests: Access your knowledge base to provide instant answers to common queries.
- Perform actions within your existing systems: An AI agent could process returns, update records, or even trigger custom internal APIs, all through the chat interface.
This is all possible because our plugin is designed to work seamlessly with powerful automation platforms like Make, n8n, and Zapier. You can leverage these platforms to build bespoke AI chat workflows that connect your AI agents to your existing company tools. This means your AI isn’t just answering questions; it’s actively participating in your business processes, freeing up your human agents for more complex and high-value tasks.
Flexible and Future-Proof: Adapting to Your Needs
We understand that the AI landscape is constantly evolving. That’s why the Forerunner® plugin allows you to easily switch out powerful Large Language Models (LLMs) such as Google’s Gemini, OpenAI’s ChatGPT, or Anthropic’s Claude as new, more capable versions are released as well as custom private LLMs to keep everything a closed loop. This ensures your live chat continually adapts and improves, future-proofing your investment.
While the plugin provides the robust framework, the bespoke AI chat workflow development is key to unlocking its full potential. We provide a simple initial n8n workflow to get you started, and for businesses with specific needs, we offer a dedicated service to create and manage custom AI workflows tailored precisely to your operations.
Hybrid Approach: The Best of Both Worlds
Even with advanced AI capabilities, there will always be situations that require a human touch. Our plugin features seamless handoffs from AI to human agents when complex issues arise. With a built-in agent management system, live agent dashboard, and dual-mode operation, you can ensure your customers always receive the support they need.
Global Reach, Local Impact
For businesses in the UK and beyond, Forerunner™ AI Live Chat offers significant advantages:
- 24/7 Availability: Provide instant responses to customers across different time zones, improving satisfaction and reducing wait times.
- Cost Efficiency: Reduce the workload on your busy human support team, leading to significant operational savings and allowing your support team to focus on driving further growth.
- Scalability: Handle multiple simultaneous conversations, ideal for peak periods or rapid growth. Your AI agents can manage multiple support requests all at once.
- Enhanced Customer Experience: Offer a professional, modern, and highly responsive support channel that improves overall customer satisfaction.
Ready to Transform Your Customer Engagement?
The Forerunner® AI Live Chat WordPress Plugin is ideal for businesses looking to implement intelligent customer engagement while maintaining the flexibility to provide human intervention when needed. It’s a sophisticated, modern live chat solution designed to propel your business forward through the power of AI automation.
Purchase the base plugin here with discounts in place during the beta phase. Once setup we can begin developing your custom AI workflow for your business straight away..
Contact us today to discuss your specific needs and discover how Forerunner™ AI Live Chat can revolutionise your customer interactions.
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