Last updated:  7 May 2025

These Terms & Conditions (the “Terms“) set out the legally binding agreement between Design For Online Ltd (“DFO“, “we“, “us“) and the person or entity purchasing or using our products and services (“Client“, “you“). By accessing the Website or ordering any service you agree to be bound by these Terms and any documents expressly referred to herein.

1. Company information

• Legal entity: Design For Online Ltd, company no. 10328553 (England & Wales)
• Registered office: ASK House 2 Northgate Avenue Bury Saint Edmunds IP32 6BB United Kingdom 
• Contact: hello@designforonline.com  |  +44 01284 245170<insert phone>

2. Definitions

“Services” means the digital marketing, web‑design, hosting, SEO, paid advertising or other services that we provide as set out on the relevant service page, Proposal, Statement of Work (“SoW“) or Order Confirmation.

“Subscription Services” are Services billed on a recurring basis (usually monthly) subject to the minimum commitment in clause 7.

“One‑off Services” are Services provided for a fixed fee and scope without ongoing recurrence.

“Order” means your completed online checkout, signed Proposal, SoW or other written confirmation that you wish to purchase Services from us.

3. Scope of agreement

3.1 These Terms apply to all Orders unless we have executed a separate written contract that expressly overrides them.
3.2 Any terms proposed by you that conflict with or add to these Terms are rejected unless we expressly accept them in writing.

4. Ordering process

4.1 Prices, features and commitment periods for each Service are displayed on the relevant page of our Website or in a bespoke Proposal.
4.2 You place an Order by completing the online checkout (powered by Stripe / Woo Payments) or by signing and returning a Proposal/SoW.
4.3 We will send you an Order Confirmation via email. The contract between us is formed when we send that confirmation.

5. Payment & invoicing

5.1 All prices are quoted exclusive of VAT unless stated otherwise. VAT will be added at the rate prevailing at the tax point.
5.2 Subscription Services are billed in advance on a monthly basis via the payment method you supply during checkout (Stripe secure payment).
5.3 One‑off Services require full payment in advance unless the Proposal states a different milestone schedule.
5.4 If a payment fails or is reversed you must replenish funds within 7 calendar days or we may suspend the Services.
5.5 We do not store or process card details on our servers; all card data is handled by Stripe in accordance with PCI‑DSS.

6.1 We will commence the Services on the start date described in the Order Confirmation or, if none is stated, within a reasonable time.
6.2 You shall provide all content, access credentials and approvals reasonably required for us to perform the Services. Delays caused by your failure to supply information may extend deadlines and do not relieve you of your payment obligations.
6.3 You warrant that any materials you supply do not infringe third‑party rights and that you have all necessary licences to use them.

7. Minimum commitment & cancellation (Subscription Services)

7.1 Each Subscription Service is subject to a minimum commitment of three (3) billing cycles unless a different term is stated on the relevant service page or Proposal.
7.2 After the minimum commitment the subscription will continue on a rolling monthly basis unless stated on the relevant service page or Proposal.
7.3 You may cancel at any time after the minimum commitment by giving one (1) full calendar month’s notice via email to hello@designforonline.com.
7.4 If you cancel during the minimum commitment, the fees for the remaining committed period become immediately due and payable.
7.5 We reserve the right to increase subscription fees on 30 days’ notice after the minimum commitment; you may cancel under clause 7.3 if you do not accept the new price.

8. Consumer cancellation right (distance sales)

If you are a consumer (not a business) buying One‑off Services online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14‑day withdrawal right. By placing an Order you request that we start work within that 14‑day period; if we have completed the Services you will lose the right to cancel. If you cancel after work has begun you must pay us for the proportion of Services already supplied.

9. Intellectual property

9.1 We retain ownership of all pre‑existing intellectual property (“DFO IP“).
9.2 Upon full payment we grant you a non‑exclusive, perpetual licence to use any bespoke deliverables we create for you, excluding DFO IP.
9.3 You may not remove our copyright notices or resell our deliverables without our written consent.

10. Warranties & disclaimers

10.1 We warrant that the Services will be provided with reasonable skill and care.
10.2 Except as expressly stated, all other warranties (including implied fitness for purpose) are excluded to the maximum extent permitted by law. Digital‑marketing outcomes are influenced by factors outside our control and therefore cannot be guaranteed.

11. Limitation of liability

11.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be limited.
11.2 Subject to clause 11.1, our total aggregate liability arising out of or in connection with the Services is limited to 100 % of the fees paid by you in the 12 months preceding the claim.
11.3 We are not liable for indirect or consequential loss, loss of profits, revenue, data, goodwill, or business opportunity.

12. Suspension & termination (general)

12.1 Either party may terminate for material breach not remedied within 14 days of written notice.
12.2 We may suspend Services immediately if required by law, for security reasons, or for non‑payment.

13. Force majeure

We are not liable for failure or delay caused by circumstances beyond our reasonable control (including but not limited to pandemics, strikes, telecom failures, power outages, fire, or governmental restrictions).

14. Confidentiality

Both parties shall keep in strict confidence any technical or commercial know‑how, specifications and other confidential information disclosed in connection with the Services, unless required to disclose by law.

15. Data protection

Each party shall comply with applicable data protection law. Our processing of personal data is governed by our Privacy Policy, which forms part of these Terms.

16. Third‑party links & content

The Website may contain links to third‑party sites. We are not responsible for the content or availability of those sites.

17. Changes to these Terms

We may amend these Terms to reflect legal or operational changes. We will post the latest version on the Website and, for active Subscriptions, give you at least 30 days’ notice.

18. Governing law & jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

19. Contact

Questions about these Terms should be sent to hello@designforonline.com or the postal address stated in clause 1.