The Forerunner® AI Live Chat WordPress Plugin is a sophisticated, modern live chat solution that seamlessly blends AI-powered automation with human agent escalation capabilities. Designed for businesses seeking intelligent customer engagement, this plugin creates a hybrid support system that leverages webhook-based AI agents while maintaining the option for human intervention when needed.
Core Capabilities
🤖 AI-First Architecture
- Webhook Integration: Connects directly to your AI agent workflow through customisable webhook endpoints.
- Agent-Based Workflow Requirement: Designed to work with external AI systems that can process chat inputs and return intelligent responses.
- Real-Time AI Responses: Delivers instant, contextual responses through your connected AI service.
- Typewriter Effect: Creates a natural, engaging user experience with realistic typing animations.
- Empower Your AI Agents with Company Tools (via n8n): This plugin allows you to leverage powerful automation platforms like n8n to empower your AI agents. Imagine your AI agents using your company’s existing tools – such as CRM systems, inventory management software, knowledge bases, or even custom internal APIs – to retrieve information, update records, or perform actions directly from the chat. For instance, an AI agent could check stock levels, process returns, or even schedule appointments by interacting with your internal systems through n8n workflows, and then seamlessly feed this information back to the customer via the chatbot plugin.
👥 Human Agent Escalation
- Seamless Handoffs: Smooth transition from AI to human agents when complex issues arise.
- Agent Management System: Built-in interface to manage human agents, their availability, and status.
- Live Agent Dashboard: Real-time visitor monitoring and chat management for human agents.
- Dual-Mode Operation: Automatically switches between AI and human modes based on availability and user requests.
🎨 Customisable Interface
- Modern UI Design: Clean, responsive chat widget that adapts to any website design.
- Branding Options: Customisable headers, titles, subtitles, and AI assistant names.
- Icon Customisation: Support for custom bot icons, predefined icons, or default chat bubbles.
- Quick Actions: Pre-configured action buttons for common user inquiries.
- Adaptive Styling: Professional appearance that maintains consistency across devices.
📊 Advanced Visitor Management
- Real-Time Tracking: Monitor active visitors, their location, device information, and session duration.
- Persistent Sessions: Maintains chat history and visitor identification across sessions.
- Geographic Intelligence: IP-based location detection for better context.
- Device Analytics: Comprehensive browser and device information collection.
⚡ Technical Features
- AJAX-Powered: Non-blocking, asynchronous communication for optimal performance.
- Session Management: Robust visitor ID generation and session tracking.
- Message History: Complete chat logs with timestamps and sender identification.
- Status Monitoring: Real-time chat status updates and agent availability checking.
- Mobile Optimised: Touch-friendly interface with mobile-specific optimisations.
Implementation Requirements
Essential Setup
- AI Webhook Endpoint: Must connect to an active AI agent workflow/service.
- Agent-Based System: Requires an external AI system capable of:
- Processing JSON chat inputs.
- Returning formatted responses.
- Handling conversation context.
- Supporting webhook callbacks including ending conversation using [END_OF_CONVERSATION] callback to close the chat.
Recommended AI Workflow Integration
- Compatible with platforms like Make.com, Zapier, n8n, Microsoft Power Automate.
- Works with AI services such as OpenAI, Claude, custom LLMs.
- Supports chatbot platforms with webhook capabilities.
- Integrates with CRM systems and knowledge bases.
WordPress Requirements
- WordPress 5.0 or higher.
- PHP 7.4 or higher.
- MySQL database for chat storage.
- HTTPS recommended for secure webhook communication.
Target Use Cases
- E-commerce Support: Product enquiries, order tracking, customer service.
- Lead Generation: Qualifying prospects, booking consultations, gathering contact information.
- Technical Support: Troubleshooting, documentation guidance, escalation to specialists.
- Service Businesses: Appointment scheduling, service enquiries, quote requests.
- Content Websites: User guidance, content recommendations, subscription support.
Key Benefits
- 24/7 Availability: AI agents provide instant responses outside business hours.
- Cost Efficiency: Reduces human agent workload while maintaining service quality.
- Scalability: Handles multiple simultaneous conversations without additional staffing.
- Professional Presentation: Enhances website credibility with modern chat functionality.
- Data Collection: Valuable visitor insights and conversation analytics.
- Flexible Deployment: Easy integration with existing AI infrastructure.
The Forerunner® AI Live Chat WordPress Plugin is ideal for businesses ready to implement intelligent customer engagement while maintaining the flexibility to provide human touch when needed. It requires connection to an AI agent workflow but provides a complete, professional chat solution once properly configured.
